Storage FAQ

Our front office is open Monday-Friday, 9-5. Your storage lockers are accessible at any time, indoor or outdoor.

Your storage lockers are accessible at any time, indoor or outdoor.

Our new indoor facilities are protected by coded entry doors and 24-hour video surveillance. The doors leading to our indoor lockers are controlled by a security keypad – tenants are assigned a personal number combination required for entry into the facility. Our closed-circuit video monitoring covers all indoor units, 24 hours a day.

For security and tenant safety, we do not allow power in our units for external connection. Our climate-controlled units are individually lit, and outdoor/drive-up spaces are lit from the perimeter of each building.

Some large climate-controlled units have motion-sensor lighting in each unit. Smaller indoor and climate-controlled units may not have individual lighting, but are lit by all indoor hallways. Outdoor/Drive-Up units do not have individual lighting, but perimeter lighting along each building’s exterior. 

We sell boxes and packing supplies from Chateau. Our inventory includes cardboard boxes of various sizes, packing tape, stainless steel padlocks, box cutters, dehumidifiers, packing peanuts, mattress bags and more. All our supplies are available for purchase from our main office during normal business hours.

Storage contracts operate on a monthly basis. One month is our minimum duration, though we offer discounts for pre-payment of longer-term rentals.

We accept cash, personal checks and credit cards. Rent is due on the first day of every month. Credit cards can be put on file and autobilled for your convenience. We allow a 5-day grace period for payments to arrive, after which a late payment fee is assessed. Your first month payment will be prorated based on the date of your move-in, and more detailed payment and late fee information is detailed in the move-in contract.

This is up to you. Protection for your belongings in our facility can often be covered under your homeowners insurance policy. We provide no insurance on your belongings, so if this is a matter of concern, please contact your insurance provider to be clear on your belongings and coverage.

Our climate-controlled units are located in our largest facility. Each is protected by passcode access. ‘Climate-controlled’ means your unit will be kept above 50 degrees in the winter and below 75 in the summer. Climate-controlled units are especially well-suited for delicate and perishable items, like fine wood products, glassware, pharmaceutical products and more.